Account problems; - Guild Wars Forums

mOGGIN · Jan 03, 2008, 10:04 AM // 10:04

So I pretty much just pwned myself..

I have been wanting to play GW for ages, and I had my old account from about a year ago [Factions] but I couldn't remember my old password or the password to the email address I was using at the time. After lots of trying I finally managed to get into the game today, the first thing I did was go to change the email address from my old one to the one I use now. Anyway it told me it sent an email to both accounts needing confirmation from both for it to be changed. I thought "oh lame" but it doesn't really matter, because at least I can play it now. I went to the email it sent me to my new email address and clicked "cancel".

Anyway, now I can login but it says "You are unable to play GW" and something about having to buy it from the shop.
Does anyone know how to make this go away? I'm hoping it will reset itself after a certain amount of time or something..

Thanks!

Kamatsu · Jan 03, 2008, 11:07 AM // 11:07

You'll need to contact Guild Wars support and ask for their assistance. You'll need proof that you purchased/own the chapter(s).. ie receipts, cd-key cards, etc.

www.guildwars.com/support/

Jan 03, 2008, 10:04 AM // 10:04	#1
mOGGIN Pre-Searing Cadet Join Date: Jan 2008	Account problems; So I pretty much just pwned myself.. I have been wanting to play GW for ages, and I had my old account from about a year ago [Factions] but I couldn't remember my old password or the password to the email address I was using at the time. After lots of trying I finally managed to get into the game today, the first thing I did was go to change the email address from my old one to the one I use now. Anyway it told me it sent an email to both accounts needing confirmation from both for it to be changed. I thought "oh lame" but it doesn't really matter, because at least I can play it now. I went to the email it sent me to my new email address and clicked "cancel". Anyway, now I can login but it says "You are unable to play GW" and something about having to buy it from the shop. Does anyone know how to make this go away? I'm hoping it will reset itself after a certain amount of time or something.. Thanks!

Jan 03, 2008, 11:07 AM // 11:07	#2
Kamatsu Moderator Join Date: May 2005 Location: Australia	You'll need to contact Guild Wars support and ask for their assistance. You'll need proof that you purchased/own the chapter(s).. ie receipts, cd-key cards, etc. www.guildwars.com/support/ __________________ Have a moderation related issue or just want to chat? Send me a PM